Privacy policy

Effective October 27, 2026

This notice explains how Tactical Pools LLC uses information through our website, customer portal, and pool-service tools. Contact us at TacPoolsLLC@gmail.com or (512) 387-6263 with questions.

Information used to provide service

When you request or receive service, we process information you provide, including your name, email, phone number, service address, pool and equipment details, access instructions, messages, and billing preferences. Service records can include visit dates, water readings, chemicals used, notes, photos, agreements, and signatures.

We use this information to respond to requests, prepare quotes and agreements, schedule and document service, communicate with you, provide portal access, and manage billing.

Sign-in and technical information

The customer portal uses emailed sign-in links and session cookies to verify access. The service also processes technical information, such as IP addresses and request logs, to operate the website, limit abusive requests, and troubleshoot problems. Keep sign-in and agreement links private.

Payments

Square processes card payments and optional saved-card setup. Tactical Pools does not receive or store your full card number. Our service tools may store Square identifiers, invoice and payment status, and limited card details such as card brand and last four digits.

Business Gmail connection and Google data

Tactical Pools connects its business Gmail account to send service-related email, including customer sign-in links, agreements, visit reports, billing notices, and business alerts. Customers do not need to connect a Google account to use the portal.

Our email integration requests Gmail sending permission for the authorized business account. It sends recipient addresses and message content to Google for delivery; it does not use this connection to read your Gmail inbox or access customer Google accounts. Authorization credentials are used on the server to maintain this connection.

Information received through Google APIs is used to operate this email feature, not for advertising or sale. Tactical Pools' use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

Service providers

Our tools use service providers, including Netlify for hosting and application storage, Google for business email and configured map services, and Square for payments. Address and location services may process a service address or map coordinates to support routing, weather, and water-provider information. These providers process information needed for their functions under their own applicable terms and privacy policies.

Records and your requests

Service, agreement, and billing records support ongoing service, account administration, and applicable recordkeeping obligations. Contact us to request access to, correction of, or deletion of your information. We will review your request, verify identity where needed, and explain any records that must be retained.

For questions about a saved payment card or optional autopay, use your customer portal or contact us. You can request that we discontinue using a particular email address for portal access; service and billing communications may still be needed while your account is active.

Updates and contact

We may update this notice as our service tools change. The effective date above identifies the current version. Please send privacy questions to TacPoolsLLC@gmail.com.